Why We’re Your Next Logistics Partner

I am going to re-affirm information that you already know, what a tremendous employee you have in Kellee Mallord.  She is one of the most kind, giving and efficient people I have had the pleasure of doing business with.  No matter what issue I have she always finds out what I need to know.  Kellee is always on top of CCI's shipments and lets me know immediately if there are any changes.

Henry and Jenny have both satisfied and met all of our request for our shipping needs. They have been beyond helpful with all of our shipments and has provided excellent service to us! I appreciate their endless efforts in trying to provide solutions for every scenario we come across. I would strongly recommend UC to others and will continue to do business with them for all of our logistics needs.

I have been working with Universal Cargo on/off just about 4 years.  Business has picked up, so I was in need of service. Angel Choi and Erick Constantino have shown service above and beyond the call of duty. Angel and Erick never hesitated to answer questions or concerns, and treated me as I would treat my customer base, with professionalism, and courtesy. I wanted you to hear this, as you have very good people working for you, and I will not hesitate to recommend Universal Cargo.

Universal Cargo has always been very easy to work with. They handle our shipments without hassle – from port to my dock – all inclusive. As a small business owner, this helps to free up time for me to accomplish other tasks. Brian Chan is always on top of our containers, and any problems are solved quickly.

Within the first hour of inquiry, a representative has contacted me with viable information and relevant questions to further my objective in fright forwarding. Very satisfied with timeliness and directness.

Always there when you need them.

Great communication, always very Informative.

Used them for a part of my container ship from India. I was very happy with everyone involved. I will be using Universal Cargo for the entire shipping process from now on.

I am completely unknowledgeable about shipping freight internationally. The representative educated me and helped me to understand exactly what I needed. I would definitely recommend them.

We've been dealing with Universal Cargo for years and they've always been a great company taking care of our container shipping. We've had dealings with several different Universal's assistants and they've always been friendly and helpful. We'll keep doing business with them.

When we started our business in 2004 Universal Cargo was the freight forwarder our vendor used and we have used other forwarders due to the fact our suppliers supplied the freight and the majority of those have been a problem so we appreciate all that you have done for us and hopefully you feel the same about us.

I would recommend UC. I have already actually recommended you to some other shipping companies.

It's been really nice dealing with UC, they always complete whatever request you have and are very helpful educating me in Importing 101. And definitely 5 STARS to Elizabeth, she is the GREATEST !!!

Our shipping experience with Universal Cargo has been great. All our shipments have been booked, shipped, and delivered as scheduled. The staff is also friendly and informative. They have helped our company understand the freight world and through there service has helped us to grow through out the years. Great Job!

Good service.

I would recommend UC to any potential customers who need a great freight forwarder. You guys are very helpful with all of our new request and needs to rush everything.

You have competition. But we keep using Universal for our shipments from Indonesia.

We have been dealing with UC for many years – with both the California and Georgia offices. All are very helpful, detail oriented, and courteous. Because of these economic times, we shop rates and services on a regular basis. UC wins many of our bid requests.

We have been very satisfied with the service we have received from UC. The rates are very competitive.

I had no experience dealing with freight forwarders before choosing Universal Cargo. They have been so great to work with and have made the process of moving my freight easy. They keep me informed and are attentive to my needs. I’d highly recommend their services.

Universal Cargo handled my container from Las Vegas to Brisbane Australia. They were clear on paperwork required and everything worked as planned. Overall an excellent result!

Have been very accommodating and easy to work with. Would highly recommend.

Thanks to our patient and knowledgeable rep for helping us along each step of the way through a process that has the potential to be cumbersome and confusing. A++

Everyone at Universal Cargo is awesome. They always keep open great communication through emails about incoming containers. I have never had a problem with anyone or anything.

The freight quote was given immediately after it was asked, I really liked that. Very good customer service whenever I have cargos in question. I would recommend UC to others if they ever need freight quotes and forwarders.

Universal Cargo must work on their supply chain. The different departments do not hand-off the shipping process properly. Often we begin working with an agent and by the time we have received our shipment we have dealt with a total of 3 different representatives from the company. We also have to take an active role ensuring the processes are completed properly. This is unacceptable for a freight forwarder who should be owning the process and interfacing with us through one representative.

We are extremely happy with the level of personal attention we have received from your sales department. They are constantly updating us with container rates and are just really genuine people.

Have been very accommodating and easy to work with. Would highly recommend.

We at Myers Antiques have a fantastic working relationship with Universal Cargo and they have been our only transportation provider for over 5 years. We highly recommend them. RichardDONNIE AND RICHARD

Kellee also looks at business from not only a UC representative, but also for protecting the client's bottom line.  Which as you aware, makes your customers much more appreciative and wanting to make UC as their business partners. Just a friendly reminder of the treasure you have in her. Thank you all very much for everything you do for CCI.

Wonderful Team at Universal Cargo. Very patient with multiple requests for information, and strong ability to GET THE JOB DONE!! Thank you specifically to Henry, and Jessica!!

I’ve done a lot of shipments with Universal Cargo and they take care of the shipment from Point A to Point B and most importantly they follow through. They are on my TOP list in shipping internationally.

Kellee, as usual you are an incredibly awesome person to work with!!!! I hope your employer appreciated the HELL out of you and pays you accordingly!!! It is such a treat to deal with you!

Good service

I would recommend UC for any freight shipments. Kelly Liu has been a fantastic rep. She has gone above and beyond!!

All went smoothly, considering that we had too much weight for a 40’ High Cube. The problem was resolved. I have been satisfied with your service and would have no problem recommending your services to others.

Would highly recommend UC. High level of professionalism and timely responses to all my inquiries.

These guys are awesome...

We have not experienced anything negative with Universal Cargo. Thank You for Your Great Service.

Kellee has always been great about keeping us up to date on all the shipping information.

I enjoy working with Universal Cargo because I feel they are honest and fair in their rates. Also, I like the fact that I get quick instant responses to my e-mails, even at night. This makes our business much smoother. They communicate very well and are very professional.

Very good and friendly service. They helped me with paperwork and did most of the paperwork for me

Thanks Erick I hope  you enjoy thanksgiving as well, we also enjoy working with you and Kelly.  You both make my job easier and I am grateful for that.

Wonderful Team at Universal Cargo. Very patient with multiple requests for information, and strong ability to GET THE JOB DONE!! Thank you specifically to Henry, and Jessica!!

The service was impeccable, in particular when packing for the moving. The staff was extremely careful, trustworthy and incredibly polite. Also the coordinator of the moving, Mr. Morgade, was always efficient and timely. Strongly recommended.

"In 2007 I became aware of the horrendous atrocity against humanity called human trafficking. I was shocked to learn that child sex trafficking even existed and was extremely unsettled. During a simple conversation with my sister in law about the horrors of child sex trafficking she told me that the USA Director of Zoe Children’s Home, Betsy Meenk was speaking that very next Sunday at her church right after their service. I went, met Betsy and learned about this amazing organization. I have traveled to the ZOE home in Chiang Mai, Thailand, three times and have been able to not only help but to observe and experience the awesome work they are doing there to rescue and restore these children to wholeness."

My containers are delivered to intended customers in a timely manner. The extra charges are clearly defined (although not loved). I have worked with a number of cargo companies, and find Universal to be the best in performance, and their staff are courteous and efficient. This is why we use Universal Cargo for all our shipments from Indonesia to the U.S.

My experience with UC has been terrific. As a start-up business, I had no idea what I was doing when we first contacted UC to help us bring our inventory into the US, and they took care of everything for us. From arranging the shipment and landing it and getting it through customs, to trucking it to our warehouse, they provide a turnkey solution.

Excellent service at good rates.

I had no experience dealing with freight forwarders before choosing Universal Cargo. They have been so great to work with and have made the process of moving my freight easy. They keep me informed and are attentive to my needs. I’d highly recommend their services.

Myself knowing nothing about this process, our rep has been very attentive and helpful in making sure there are no hassles and that the process of getting our goods is simple and easy to understand.

I have used Universal Cargo for multiple shipments and each time I have received excellent service. Everything went better than expected with each shipment! Thank you!

We are very happy with the service we get from UC. I work directly with Dacia and enjoy working with her very much.

I would strongly recommend UC for cargo shipping. The sales staff is efficient regarding rate quotes and advising as to future, seasonal rate changes. My operations executive keeps me apprised of cargo movement and delays.

Everyone at Universal Cargo is awesome. They always keep open great communication through emails about incoming containers. I have never had a problem with anyone or anything. Cheryl Gabler

Very good and friendly service. They helped me with paperwork and did most of the paperwork for me.

Always there when you need them

These guys are awesome...

Great experience

We have not experienced anything negative with Universal Cargo. Thank You for Your Great Service!

"We support ZOE and iEmpathize because we believe human trafficking is one of the biggest travesties in society today.   It is not only the largest form of slavery in history, but it currently is the largest industry in the world passing up the porn industry.  There are several ministries and NGO’s making a difference to eradicate this huge problem.  But we have been involved with both enough to witness firsthand what great work they are doing.  While iEmpathize focuses on the educational side of this issue Zoe has a very successful orphanage and school in Thailand as well as a new safe house in LA. We have visited their Thailand operations in Chang Mai several times and were touched and blown away."

Communication is key when importing containers, and Universal Cargo was on top of it!

Excellent service at good rates.

Very fast and helpful. Definitely will recommend to our Customers.

Kellee has always been great about keeping us up to date on all the shipping information.

Been doing business with this company for around 15 years and highly recommend. Our sales rep Kellee Mallord is very responsive and does an excellent job.

It's been really nice dealing with UC, they always complete whatever request you have and are very helpful educating me in Importing 101. And definitely 5 STARS to Elizabeth, she is the GREATEST!!!

Communication is key when importing containers, and Universal Cargo was on top of it !

I would like to thank you all for exemplary service. I am relatively new to importing my system components from Asia, and my first experience was literally a nightmare(s). Now I know all I have to do is send my supplier a purchase order and copy you guys on it; it then miraculously arrives at my dock door on or ahead of schedule. Thank you all so much! I am so glad that Devin found me at the HPB Expo.

You have competition. But we keep using Universal for our shipments from Indonesia.

I have used Universal Cargo for multiple shipments and each time I have received excellent service. Everything went better than expected with each shipment! Thank you!